Grand Mondial Casino Privacy Policy – Canada

At Grand Mondial Casino, protecting your privacy and ensuring the security of your personal information is our highest priority. This Privacy Policy outlines how we collect, store, use, and protect your data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Our goal is to provide a transparent, secure, and responsible gaming environment for all players across Canada.

By registering an account, accessing our website, or participating in our games and promotions, you acknowledge and agree to the practices outlined below.

1. Information We Collect

We collect both personal and non-personal information to provide a seamless gaming experience and to comply with regulatory obligations.

1.1 Personal Information

The following data may be collected when you register or interact with our platform:

  • Full Name

  • Date of Birth

  • Email Address

  • Residential Address (including Province/Territory in Canada)

  • Phone Number

  • Payment Information (such as credit/debit card or e-wallet details)

  • Proof of identity (e.g., government-issued ID or utility bill for KYC verification)

1.2 Non-Personal Information

We may also gather technical and behavioural data such as:

  • IP address and geolocation

  • Device type and browser used

  • Page views and session duration

  • Game preferences and interaction logs

  • Cookies and tracking pixels (see Section 7)

2. Why We Collect Your Data

We collect your information for the following legal and operational reasons:

  1. To create and maintain your account

  2. To verify your age and identity in compliance with anti-fraud and anti-money laundering regulations

  3. To process payments and withdrawals securely

  4. To customize your gaming experience based on activity, preferences, and device

  5. To send promotional offers, bonuses, and updates, where you’ve opted in

  6. To meet legal obligations, including audits, tax laws, and responsible gaming enforcement

  7. To prevent fraud and maintain security across the platform

3. Who We Share Your Data With

Grand Mondial Casino does not sell or trade your personal data. However, we may share it with trusted third parties under strict confidentiality agreements for the following purposes:

  • Payment processors (for secure transactions)

  • Identity verification providers (for KYC checks)

  • Regulatory authorities (when required by Canadian law)

  • Fraud prevention services

  • Marketing platforms (only if you’ve given consent)

  • Group companies or platform providers involved in running Grand Mondial Casino

All third-party partners must adhere to data protection standards equivalent to Canadian privacy laws.

4. How We Store and Protect Your Data

We implement a combination of technical, administrative, and physical safeguards to protect your information, including:

  • 256-bit SSL encryption for all data transmission

  • Firewall-protected servers located in secure data centres

  • Multi-factor authentication for admin-level access

  • Regular security audits and penetration tests

  • Restricted access to personal data on a need-to-know basis

Your data is stored for only as long as necessary to fulfill legal and operational obligations, and is securely deleted thereafter.

5. Your Rights Under Canadian Privacy Law

As a Canadian resident, you are entitled to the following rights under PIPEDA:

  • Right to access: You may request a copy of your personal data at any time.

  • Right to correction: You can update inaccurate or outdated information.

  • Right to withdraw consent: You may opt out of marketing communications.

  • Right to deletion: You may request deletion of your data, provided no regulatory obligation prevents it.

  • Right to complain: You may contact the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact our Privacy Compliance Team at:
[email protected]

6. Marketing Communications

If you opt in, Grand Mondial Casino may send you promotions, free spin alerts, jackpot updates, and bonus offers via:

  • Email

  • SMS

  • In-app notifications

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or through your account settings under Communication Preferences.

We never send unsolicited marketing to players who have opted out.

7. Cookies and Tracking Technologies

Cookies help us improve your experience and personalize promotions. These include:

  • Session cookies: Maintain login status and gameplay settings

  • Analytics cookies: Track usage for website performance improvement

  • Marketing cookies: Tailor promotional content and measure campaign effectiveness

You can manage cookie preferences through your browser settings. However, disabling essential cookies may limit functionality.

8. Third-Party Links

Our platform may include links to third-party websites (e.g., payment providers, affiliated promotions). We are not responsible for the content, privacy practices, or security of external websites. Please review their privacy policies independently.

9. Data Transfers Outside Canada

Some of our service providers may operate outside of Canada. In such cases, your data may be subject to foreign privacy laws. Grand Mondial Casino ensures all partners handling Canadian player data uphold equal or greater protections than required by Canadian regulations.

10. Updates to This Privacy Policy

Grand Mondial Casino reserves the right to update this Privacy Policy to reflect legal, technical, or business changes. Any significant changes will be announced via:

  • Homepage banners

  • Direct emails to registered users

  • Updated timestamps on this page