Grand Mondial Casino Terms and Conditions (Canada)

Welcome to Grand Mondial Casino, one of Canada’s most trusted and established online gaming platforms. By registering, accessing, or using our services, you agree to comply with the following Terms and Conditions. These terms are legally binding and are designed to ensure a safe, fair, and transparent gaming environment for all Canadian players.

Please read this document carefully. If you do not accept these terms in full, you must refrain from using our platform.

1. General Overview

1.1. Legal Age

You must be at least 19 years of age (or the legal age in your province/territory) to open an account, make deposits, or place wagers at Grand Mondial Casino. We reserve the right to request official documentation to verify your age at any time.

1.2. Jurisdiction

This platform is operated under the authority of the Kahnawake Gaming Commission, applicable to Canadian residents. Players outside of permitted jurisdictions may not access our real-money services.

1.3. Amendments

Grand Mondial Casino reserves the right to change, amend, or update these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately upon publication.

2. Account Registration & Security

2.1. Personal Information

You are required to provide accurate and up-to-date personal information during the registration process, including:

  • Full legal name

  • Valid email address

  • Residential address in Canada

  • Date of birth

  • Payment method details

2.2. One Account Per Person

Each player is permitted to maintain one active account only. Multiple accounts under the same name, email address, or IP may result in the suspension or termination of all accounts.

2.3. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. Any unauthorized use of your account should be reported immediately. Grand Mondial Casino is not liable for losses incurred due to shared or compromised accounts.

3. Bonuses & Promotions

3.1. Eligibility

Bonus offers are extended at the discretion of Grand Mondial Casino and are intended for recreational players only. Abuse or misuse of promotional offers may result in disqualification or closure of your account.

3.2. Wagering Requirements

All bonuses are subject to wagering requirements, typically ranging between 30x and 200x the bonus value. These requirements must be met before bonus-related winnings can be withdrawn.

3.3. Bonus Limits

Certain games may not count toward wagering. Table games, video poker, and live dealer products often have reduced or zero contribution. See individual bonus terms for exact details.

3.4. Expiry

Bonus funds and free spins typically expire within 7 days unless otherwise specified. Unused or unqualified bonuses will be removed after the expiry period.

4. Deposits & Withdrawals

4.1. Accepted Methods

Grand Mondial Casino supports a wide variety of secure deposit methods, including:

  • Interac e-Transfer

  • Visa / Mastercard

  • iDebit

  • Instadebit

  • ecoPayz

  • MuchBetter

4.2. Deposit Limits

Minimum deposit requirements vary by promotion but are generally C$10 or more. Maximum daily limits may apply depending on your payment method or account status.

4.3. Withdrawal Process

Withdrawals are processed through the same method used to deposit, wherever possible. Verification may be required for your first withdrawal, including:

  • Government-issued ID

  • Proof of address

  • Proof of payment method ownership

4.4. Withdrawal Times

Processing times vary:

  • E-wallets: 1–3 business days

  • Bank transfers: 3–5 business days

  • Credit cards: up to 5 business days

Grand Mondial Casino is not responsible for delays due to third-party payment processors.

5. Responsible Gaming

We are committed to promoting responsible gaming for all Canadian players. You may request the following tools at any time:

  • Deposit or loss limits

  • Session time reminders

  • Temporary account pauses

  • Permanent self-exclusion

To activate these tools, visit your account settings or contact customer support.

If you or someone you know is experiencing issues related to problem gambling, we encourage you to contact ConnexOntario or other licensed Canadian support networks.

6. Fair Play & Game Integrity

All games offered at Grand Mondial Casino are powered by certified software providers and undergo independent testing for randomness and fairness. We use a Random Number Generator (RNG) that complies with international standards and licensing requirements.

Any player found to be using cheating software, bots, or unauthorized game manipulation will have their account terminated, and winnings forfeited.

7. Inactive Accounts

Accounts that remain inactive (no login activity) for more than 12 months may be classified as dormant. Grand Mondial Casino may deduct a small monthly administrative fee from dormant balances until the account is reactivated or the balance reaches zero.

8. Privacy Policy & Data Protection

We are committed to protecting your personal data and use secure SSL encryption for all transactions. Data may be shared with regulatory authorities when required by law but will never be sold to third parties.

For a full breakdown of how we handle your information, please consult our Privacy Policy.

9. Dispute Resolution

If you have a complaint or dispute, please contact our customer support team via live chat or email. If your issue is not resolved internally, you may escalate the matter to the Kahnawake Gaming Commission or the appropriate licensing body.

10. Contact Information

For any inquiries regarding these Terms and Conditions or your Grand Mondial Casino account, please contact:

Email: [email protected]
Live Chat: Available 24/7 on our website